Treatment Coordinator
Permanent, Greater London
A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Cricklewood, NW2.
Start date As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview:
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We’re looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications:
Essential:
-Minimum 3 years of sales or business development experience
– Previous healthcare experience
Strongly Preferred:
– Prior experience as a dental Treatment Coordinator
– 3+ years in UK private healthcare
– 5+ years of sales or business development experience
– Background in a high-value or complex sales environment
– Familiarity with dental or practice management software
Essential capabilities
Builds rapport and trust quickly, tailoring communication style to individual patients
Explains treatment plans and finance options clearly and confidently
Handles objections, complaints, and difficult conversations with empathy and composure
Maintains communication quality under volume and pressure
Strong grasp of conversion rates and the levers that drive them
Able to speak specifically about own KPI performance and proactively monitors own data
Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
Awareness of implant, orthodontic, and TIAD revenue dynamics
Accurate, timely CRM record-keeping with consistent administrative follow-through
Manages dental finance and direct debit pipelines, trackers, and reports reliably
Translates complex clinical and commercial information into accessible language for patients
Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
Experience improving treatment conversion through structured patient journey work
Previous experience in private dental or premium private healthcare settings
Track record in a high-value, consultative sales environment
What the role looks like day-to-day
The successful candidate will:
Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
Engage patients to understand their needs, introduce treatment options, and build trust
Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
Support patients throughout their treatment journey, ensuring continuity and satisfaction
Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
Take ownership of revenue, KPIs, and pipeline performance not just bookings
Maintain accurate CRM records and manage dental finance and direct debit pipelines
Contribute to business development initiatives and practice growth
Provide front-of-house and customer support when required
Requirements:
– Legal right to work in UK (Cannot offer sponsorship)
– Available to work 5 days per week, Monday Friday and alternate Saturdays
– Job stability
– Located locally to Barnet
– Comfortable with KPIS and Targets
A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Cricklewood, NW2.
Start date As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview:
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We’re looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications:
Essential:
-Minimum 3 years of sales or business development experience
– Previous healthcare experience
Strongly Preferred:
– Prior experience as a dental Treatment Coordinator
– 3+ years in UK private healthcare
– 5+ years of sales or business development experience
– Background in a high-value or complex sales environment
– Familiarity with dental or practice management software
Essential capabilities
Builds rapport and trust quickly, tailoring communication style to individual patients
Explains treatment plans and finance options clearly and confidently
Handles objections, complaints, and difficult conversations with empathy and composure
Maintains communication quality under volume and pressure
Strong grasp of conversion rates and the levers that drive them
Able to speak specifically about own KPI performance and proactively monitors own data
Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
Awareness of implant, orthodontic, and TIAD revenue dynamics
Accurate, timely CRM record-keeping with consistent administrative follow-through
Manages dental finance and direct debit pipelines, trackers, and reports reliably
Translates complex clinical and commercial information into accessible language for patients
Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
Experience improving treatment conversion through structured patient journey work
Previous experience in private dental or premium private healthcare settings
Track record in a high-value, consultative sales environment
What the role looks like day-to-day
The successful candidate will:
Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
Engage patients to understand their needs, introduce treatment options, and build trust
Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
Support patients throughout their treatment journey, ensuring continuity and satisfaction
Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
Take ownership of revenue, KPIs, and pipeline performance not just bookings
Maintain accurate CRM records and manage dental finance and direct debit pipelines
Contribute to business development initiatives and practice growth
Provide front-of-house and customer support when required
Requirements:
– Legal right to work in UK (Cannot offer sponsorship)
– Available to work 5 days per week, Monday Friday and alternate Saturdays
– Job stability
– Located locally to Barnet
– Comfortable with KPIS and Targets
