Dual Site Practice Manager
Permanent, Greater London
A new opportunity has become available for a Dual-Site Manager to join two established, fully PVT practices located in London.
Start date As soon as possible.
About the role:
We are looking for an experienced Dual-site Dental practice Manager for 2 London Clinics. The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi-site management in the dental space, previous experience as an operations or Business development manager.
What Your Day Will Look Like
You will:
Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
Lead day-to-day practice performance across people, patients & performance
Lead and develop the multidisciplinary team, setting clear expectations and ownership
Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
Partner with Treatment Coordinators and clinicians to optimise the patient journey
Oversee diary management to balance productivity with a calm, high-quality experience
Maintain regulatory compliance and ongoing CQC readiness
Manage costs, stock and budgets in line with business targets
Own operational processes, spotting risks early and driving improvements
Resolve patient feedback and complaints with care, professionalism and pace
Support local growth through marketing activity and community engagement
Essential Experience:
Strong understanding of KPIs, performance management, and commercial targets
Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
Confident, credible leadership style with the ability to motivate, challenge and develop others
Experience handling people matters including performance improvement, absence management, and team development
Organised, structured, and solutions focused, with consistent follow through
Patient-centred mindset with confidence managing concerns and complaints effectively
Experienced in Multi-site operations or as a Business development manager.
Desirable
Management qualification or relevant leadership development
Previous experience in a private dental or private healthcare setting
Experience improving treatment conversion and patient journey performance through process and coaching
What You Gain by Joining the practice:
The opportunity to lead within a premium, fully digital private dental environment
Progression pathways and ongoing development opportunities based on performance
Professional development support and access to Learning Portal
DBS covered
Employee Referral Scheme with competitive referral rewards
Modern, high spec practices and systems
Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
Competitive salary based on experience and skillset
A new opportunity has become available for a Dual-Site Manager to join two established, fully PVT practices located in London.
Start date As soon as possible.
About the role:
We are looking for an experienced Dual-site Dental practice Manager for 2 London Clinics. The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi-site management in the dental space, previous experience as an operations or Business development manager.
What Your Day Will Look Like
You will:
Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
Lead day-to-day practice performance across people, patients & performance
Lead and develop the multidisciplinary team, setting clear expectations and ownership
Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
Partner with Treatment Coordinators and clinicians to optimise the patient journey
Oversee diary management to balance productivity with a calm, high-quality experience
Maintain regulatory compliance and ongoing CQC readiness
Manage costs, stock and budgets in line with business targets
Own operational processes, spotting risks early and driving improvements
Resolve patient feedback and complaints with care, professionalism and pace
Support local growth through marketing activity and community engagement
Essential Experience:
Strong understanding of KPIs, performance management, and commercial targets
Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
Confident, credible leadership style with the ability to motivate, challenge and develop others
Experience handling people matters including performance improvement, absence management, and team development
Organised, structured, and solutions focused, with consistent follow through
Patient-centred mindset with confidence managing concerns and complaints effectively
Experienced in Multi-site operations or as a Business development manager.
Desirable
Management qualification or relevant leadership development
Previous experience in a private dental or private healthcare setting
Experience improving treatment conversion and patient journey performance through process and coaching
What You Gain by Joining the practice:
The opportunity to lead within a premium, fully digital private dental environment
Progression pathways and ongoing development opportunities based on performance
Professional development support and access to Learning Portal
DBS covered
Employee Referral Scheme with competitive referral rewards
Modern, high spec practices and systems
Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
Competitive salary based on experience and skillset
