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Patient Coordinator (REF# JOB-1563)

Permanent, Leicestershire

PATIENT COORDINATOR HYBRID ROLE IN LOUGHBOROUGH

ARE YOU READY TO BE PART OF AN EXCITING, DYNAMIC BRAND?

ARE YOU HIGHLY ENTHUSIASTIC AND A GREAT COMMUNICATOR?

As a Sales Executive at the UK’s most stylish & high-end cosmetic dental clinic, you will be responsible for driving revenue growth by effectively promoting our services and converting enquiries into satisfied patients. Leveraging your sales expertise and in-depth knowledge of cosmetic dentistry, you will engage with prospective patients, build strong relationships, and guide them through the decision-making process to achieve their aesthetic goals.

This role offers the opportunity to represent a leading clinic in the field of cosmetic dentistry and make a significant impact on our continued success.

Job Type: Full-time

Pay: Up to £50,000.00 per year

Benefits:

• Company events

• Company pension

• Employee discount

• Free parking

• On-site parking

Schedule:

• Monday to Friday

• Weekend availability

Supplemental pay types:

• Bonus scheme

• Commission pay

• Performance bonus

Experience:

• Sales: 2 years (required)

Work authorisation:

• United Kingdom (required)

Ability to Commute:

• Loughborough (required)

Work Location: Hybrid remote in Loughborough

Responsibilities:

• Prospect Engagement: Proactively reach out to potential patients through various channels, including phone calls, emails, and in-person consultations, to introduce them to our clinic and discuss their cosmetic dental needs.

• Education and Advice: Educate patients about the benefits of cosmetic dentistry, explain available treatment options, and provide guidance on the best course of action to achieve their desired results.

• Building Relationships: Cultivate strong relationships with prospective patients by demonstrating empathy, trustworthiness, and expertise, earning their confidence and fostering long-term loyalty to the clinic.

• Treatment Coordination: Collaborate with clinical staff and treatment coordinators to coordinate appointments, schedule procedures, and ensure a seamless patient experience from consultation to treatment completion.

• Upselling and Cross-Selling: Identify opportunities to upsell additional services or treatments that complement the patient’s cosmetic dental plan, maximising revenue and enhancing the patient’s overall experience.

• Follow-Up and Relationship Management: Maintain ongoing communication with patients throughout their treatment journey, providing updates, addressing concerns, and soliciting feedback to ensure satisfaction and retention.

• Sales Pipeline Management: Track and manage leads, enquiries, and sales opportunities using CRM software, maintaining accurate records and following up systematically to progress prospects through the sales funnel.

• Market Research and Analysis: Stay informed about industry trends, competitor offerings, and market dynamics, conducting market research and analysis to identify opportunities for growth and differentiation.

• Performance Reporting: Generate regular reports on sales activities, conversion rates, revenue projections, and other key performance indicators, providing insights and recommendations for optimising sales strategies and tactics.

Qualifications:

• Sales Experience: Proven success in a sales or business development role, preferably within the healthcare or cosmetic industry, with a track record of meeting or exceeding sales targets.

• Cosmetic Dentistry Knowledge: In-depth understanding of cosmetic dental procedures, techniques, and industry trends, with the ability to effectively communicate the value proposition to prospective patients.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear, concise manner and build rapport with diverse clientele.

• Customer Focus: Strong customer service orientation, with a passion for helping patients achieve their aesthetic goals and delivering exceptional patient experiences.

• Results-Driven: Motivated by challenge and driven by results, with a proactive mindset and a commitment to achieving and exceeding sales goals.

• Team Collaboration: Ability to work collaboratively with clinical staff, administrative team members, and other stakeholders to coordinate patient care and optimise the patient experience.

• Tech-Savvy: Proficiency in using CRM software, sales automation tools, and other digital platforms to manage leads, track sales activities, and analyse performance metrics.

• Professionalism: Impeccable professionalism, integrity, and ethical standards, with a commitment to upholding the reputation and brand integrity of the clinic at all times.

Join our dynamic team and become an integral part of our mission to transform smiles and enhance lives through cosmetic dentistry. If you are a motivated sales professional with a passion for excellence and a desire to make a difference, we invite you to apply for this exciting opportunity.

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